MAZZOLA COMPANY

1. Who is Mazzola?

Mazzola is the last name of the owners. The Mazzola Enterprise is a family business that was created by Elena and Victor Mazzola in 1993. Their daughter, Danna Mazzola took over the business, keeping it in the family.

2. How many years have you been in business??

The Company was founded in 1993.

3. How did you start your business?

Elena and Victor Mazzola immigrated from Argentina in the 1990s. Their older son went to school and came back saying that the children only ate peanut butter and jam sandwiches from Argentina, this was very weird. So Elena and Victor started providing healthy and nutritious meals to schools in the area.n.

They started with a school and quickly by word of mouth over eighty schools started using their service. Once the children ate Mazzola meals at school, they no longer wanted to eat their parents' meals at home.

We started getting calls from parents asking us to make a lasagna for the house and that's where the Mazzola store has become today. Offering the right variety of healthy, nutritious meals for families or just busy people!

READY TO EAT MEALS:

1. How to reheat dishes and vacuum bags?

Vacuum bags: insert in boiling water for 10-15 minutes. Turn off the heat, remove the bag with caution, cut the corner and pour onto your plate.

Individual meals: insert in microwave for 3-4 minutes if frozen 5-6 minutes. Lift a small corner of the plastic. The containers can also go in the 350 degree oven for 25-30 minutes if frozen 45-55 minutes.es).

Family meals(metal container with plastic cover: remove the plastic cover, insert the aluminum container into the oven at 350-375 degrees for 30 minutes if frozen 45-60 minutes.s).

Empanadas: put empanadas on parchment paper, brush with egg yolk or milk. Place in the oven at 375 degrees for about 15 minutes.

2. Are your individual meals compostable?

Yes ! The individual meal tray is compostable and the plastic wrap is recyclable.

3. Do you offer home delivery??

Certainly ! Just enter your address to make sure we deliver to your home. Mazzola then contacts you by email and/or phone once the order is ready to leave. Normally orders are ready the same day or up to 48 business hours depending on the order placed. There are fees associated with all deliveries and a minimum required to be able to qualify for deliveries.

Please note that in times of COVID, our employees will not be going into apartment buildings. They will ring at the entrance, but you will have to go downstairs to pick up your order.

In addition, if you live in the city center and there are no parking spaces for our delivery person to park to drop off the order at your home, it is possible that he will call you to come pick up the order outside.

Also, if you have pets in your home, please keep them inside your home. If your pet escapes from your home when your meals are delivered and it is not under control, we, the Mazzola Company and our employee do not take any responsibility.

4. Can the dishes be frozen??

Of course ! If you want to freeze a sauce in the vacuum bags, be sure to keep the bags as flat as possible in the freezer to keep the shape flat for easy storage.

5. Will my meals arrive fresh or frozen?

The meals arrive in both states, we cannot offer any guarantee in this regard. However, if you order our ''specials of the week'', it is very likely that the meal you receive will be fresh since they are made that week. However, if an inventory of the dish in question remains in the freezer from the last production, these meals will be sold first.

6. How soon will my order be ready for delivery or take-out?

We try to prepare each order as quickly as possible, however, an order can take up to 48 working hours to be completed (if you order a meal on Friday after 4:00 p.m., the 24 hours will only start the following Monday as we are closed on weekends). However, several products indicate the date they will be ready in their title (example: Chicken cacciatore - restock January 24). This means that this meal will only be ready from the date indicated.

Once your order is ready, you will receive a confirmation email telling you that you can pick it up (Monday to Friday between 7:30 a.m. and 4:00 p.m.). If the order has not been picked up within 24-48 hours of the email being sent, a member of our staff will call you.

If you opt for delivery, a member of our staff will call or email you to let you know when the order is on the way. Delivery may take 24-48 business hours. We prefer that you be present to pick up your order in person instead of leaving it outside your home. On the other hand, if you have confirmed that you will be present to receive the order and arrived at the door, you are not there, the delivery person will leave the order at your home and will try to hide it as best as he can from the street view. We are not responsible for your order once delivery has been completed. You will receive an email when the delivery is completed.

If you would like to receive your order on a specific day, please let us know in the comments and we will do our best to have it ready on the requested date. If this is not possible, we will let you know.

MEALS FOR YOUR CHILDREN'S SCHOOL

1. How can we order for our child's school?

Simply go to the menu and click on the "Catering for schools'' You will then need to enter your information to access your online account.
 
If you have never ordered meals for your children before through our company, please choose the last option "I am a brand new customer".

2. How can you become the caterer for my children's school??

We can serve your children's school with a submission issued by your child's school. They must give us the chance to participate in the submission.

We can also become the caterer for your children's school by making a presentation to the school principal and / or parent council.s.

If you would like to have your children's school served, please email us and we will contact your child's school (s).).

3. Do you have gluten-free options for children??

Certainly, in fact, we have four different menu choices for kids in schools. We have a ZZ1 gluten-free menu, an allergen-free gluten-free, egg-free, lactose-free menu, ZZ2, a Halal menu ZZ3 and finally a vegan menu without animal products ZZ4).

To order from these menus, please create a second account for your child, choose the desired menu (ZZ1 to ZZ4) in the drop down menu of  "Your child's school" section, then choose their school in "eating location".

Once everything has been saved, you can make allergen menu selections for your children. Be sure to order on the days Mazzola will deliver to your child's school.

4. Until what time can we place our order online?

You have until 7:00 a.m. to place your order the same morning. However, any order made within 48 business hours will have a last minute charge of 1.50..

5. Until what time can we cancel our order online?

You have until 9:00 a.m. to cancel your order. Simply select the meal you want to cancel and then save. A credit will be generated automatically.

6. What packaging do the children's meals come in?

We make it our duty to respect the environment. It is for this reason that all meals are distributed in compostable containers with recyclable film. To avoid waste for a single menu, we have containers with multiple compartments, so less waste for the environment.

7. Do we receive a refund automatically when an order is cancelled?

When you cancel your order (your child was sick or had an appointment for example), you receive a credit in your online account. The credit will remain in your account until you use it/place a new order (and will stay in your account the following year), so you don't lose your credit. However, if you wish to receive a refund, you must contact us directly, by phone or email. The refund will be generated to you, but PayPal's service fee will be deducted from the refund. These fees will be disclosed to you prior to completing the transaction.

8. Do you send utensils with the meals?

No. In response to new Canadian regulations on the manufacture and importation for sale of various single-use plastics which have been prohibited since December 20, 2022, Mazzola will no longer include single-use utensils in order bags for all schools and catering starting February 1, 2023. You must therefore provide reusable utensils in your child's lunch box if you order a Mazzola meal. Know that we have some utensils if necessary for a temporary time.